Q1: Are you a trading company or manufacturer?
A: We are a factory with over 20 years of manufacturing experience in the medical equipment field.
Q2: What is the Minimum Order Quantity (MOQ)?
A: Our MOQ starts from 1 set.
Q3: How long is your delivery time?
A: Typically 5 - 30 days after order confirmation, depending on the item and quantity.
Q4: What are your terms of payment?
A: For orders over 1000 USD, we accept T/T 30% as deposit and 70% balance before shipping. We also support Trade Assurance, L/C, Western Union, and more.
Q5: Do you test all your goods before delivery?
A: Yes, we conduct 100% testing on all products before delivery to ensure quality standards.
Q6: How do you handle warranty and after-sales service?
A: We provide new spare parts for free within a 2-year warranty period for any functional faults. Our after-sales department follows up periodically with customers.
Reef Medical
